The doctors, nurses, mental health care providers and receptionists were always polite and very helpful to me. The cleaning crew is great too, no place would work without them
The medical staff I've come in contact with for the most part have been spectacular. But the staff you have to deal with before seeing a medical professional forget about it. They seem to think their side conversations are more important than the actual patients checking in, they can be unprofessional as well, I've had some of the ladies speaking in a different language as I am waiting to finish my check in. Place has great potential, just needs to re-train the frontline on their customer service skills, or bring in new people. Their the faces of the establishment and don't seem to care how their actions effect it.
I just spoke on the phone with a lady in the billing department. Right at the beginning of the conversation, she was sharp im her words. I felt that she was bothered for my call but it is her job to answer calls and to answer questions.
I don't know when the headquarters of this place will finally realize how rude their employers are and do something about it. Since 2010, I have been going to this place and I never had been satisfied in a way or another.
Everything is gucci. But I have no way to go to Boston and all the time I need a referal guess where they send me :O
And forgot to say, when I was taking to a room, who ever got there didn’t even bother getting the room ready, the way the last person that was seen left it, it was and she didn’t bother cleaning!!! Unbelievable!!!!! Really frustrated!!!! Get people that are willing to work!!!! And after a complain some unreal explanations!!!!! Just treat people with truth and respect!!!! That’s all
I cannot wait for the day to come when I won't have to deal with such impolite person like that anymore. They seem to forget they are working in a health facility where respect of human dignity and empathy should be their number one priority but it seems this notion has never came by their mind!
Really unprofessional, I don’t know why we have appointment there, cause every time u go there is some new excuse, unbelievable!!! They only see who complain first that’s the order off appointment!!!! If you complain u r the first to be seen!!!! Unreal!!!! Looking for some other options not going back!!!
Brockton Neighborhood Health Center is a US Hospital based in Brockton, Massachusetts. Brockton Neighborhood Health Center is located at 63 Main St, Brockton, MA 02301, USA.
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